Frequently Asked Questions

Nope! We only sell the supplies: kandi charms, packs and the rest, so you can make your own kandi. We'll never sell pre-made or finished pieces. Making it is the whole point.

Yep! Every product has its own color options. Want a bunch of styles or colors? Just add each one to your cart. Want variety without picking every single charm? Our Surprise Pack is a random mix of designs and colors.

Single charms cost the same no matter how many you add, so there's no automatic bulk discount. For more charms for less, our Surprise Packs come in 75, 150 and 300 charms and work out cheaper per charm than singles (the designs and colors are random). Need a ton of one design, a wholesale order, or something we don't make yet? Message us with what you need and we'll work out pricing for that order. Every order also earns PLUR Points.

Every kandi charm is 3D printed from PLA filament, which is a plant-based plastic. They're printed after you order, so every batch is fresh. Heads up: they're small craft charms, not toys or candy, so keep them away from little kids and pets.

Most charms come in 30 filament colors and you get to pick two: a base color and a detail color for the letters and outlines. Each product page shows its own color choices.

Most charms have 2.5 mm cross holes, so you can string them either way. A few designs have just one hole. Every product page lists the exact size and holes.

A random mix of our charm designs and colors. Every pack has at least the number in its name (75, 150 or 300), and we almost always throw in a few extra. You can't pick the designs or colors, one pack won't have every design, and you might get repeats. Packs are made ahead of time, so they're ready to ship. The quantity on the product page is how many packs you get.

Colors can look a little different than they do on your screen, because filament batches vary and every screen is different. We try hard to keep the photos accurate. Not sure about a color? Message us before you order.

Charms get printed after you order, so an order with anything made to order takes an estimated 3–5 business days before it ships. Orders with only ready-to-ship stuff (like Surprise Packs) take 1–3 business days. Everything in an order ships together, so adding even one printed charm to a pack order makes the whole order 3–5 business days. While we print, your order page shows which charms are waiting, printing or done: see how tracking works.

Our printers send updates straight to your order page. Sign in to see which charms are waiting in the print queue, printing or done, then follow your order through packing and shipping. "100% made" means printing's done, not that it's shipped yet. Ready-to-ship items skip printing and go straight to packing. See an example order.

Shipping time starts once your order ships, separate from processing. In the US, Standard shipping is $5.99, or free on orders of $35 or more, and Express is $15. Checkout shows the delivery estimate for your address, and you'll get a tracking number by email when it ships.

Right now we only ship within the US. International shipping is on the list, so sign up for the newsletter and you'll hear the second it's live.

If your order shows up damaged, message us within 7 days of delivery with photos of the damage. We'll send a replacement or refund it, like it says in our Refund Policy.

We do accept returns. If something isn't right, reach out to us first through the Contact page. Most problems get fixed fast, usually without you sending anything back. Returns are handled case by case. If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a clear photo. See our Refund Policy for details.

Message us through the Contact page within 7 days of delivery, with your order number and a clear photo of the problem. We'll get back to you within 1–2 business days.

We want everyone to be able to shop here. We check the site for readable color contrast, keyboard use, visible focus, reduced motion and screen-reader labels on product photos, and we keep working on it. If anything is hard to see or use, email support@kandibykelton.com and tell us what happened. We'll help you place your order another way and fix the problem.