Track your order
Know where your charms are in the making.
See your own order
Sign in with the email you ordered with. Your order page shows each order's progress as our printers update it, plus everything in it. Orders are private, so we never show them by order number alone.
Sign in to see your ordersNo account needed for the shipping update: your shipping email has the carrier tracking number.
Printer-connected order tracking
Know where your charms are in the making
Our printers send updates straight to your order page, so you can see which charms are waiting in the print queue, printing or done, then follow your order through packing and shipping. It updates as things move along.
- Order receivedWe have your order.
- In the print queuePrinted-to-order charms wait for a free printer.
- PrintingEach charm's progress shows as it's printed. A charm that needs a reprint shows as being remade.
- PackingWhen every printed charm is done, we check and pack the order. Ready-to-ship items like Surprise Packs skip printing and join here.
- ShippedA shipping label is made and your tracking number is emailed. Carrier updates start once the carrier scans the package.
Now: 18 of 40 printed charms are done. Next: packing, once the rest are printed.
45% made · made means printed, not shipped
- Alien Head Kandi Charm × 12Printed
- Yin Yang Kandi Charm × 8Printing, 6 of 8
- Rave On Kandi Charm × 20In the print queue
- Surprise Pack × 1Ready to ship, packed with the order
Progress updated Oct 26 at 2:14 PM (example)
- Printed-to-order charms show every stage. Ready-to-ship items go straight to packing.
- Processing is an estimate: 3–5 business days with printed charms, 1–3 for ready-to-ship only. Carrier transit comes after.
- Updates come from the printers, so a quiet stretch usually means your charms are waiting their turn. Questions? Message us.
Can't Find Your Order?
Make sure you're using the exact order number from your confirmation email. Our team is happy to help.
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