Refund Policy – KandiByKelton

Returns & Exchanges

We accept returns. If something isn’t right with your order, please reach out to us first. Most problems can be solved quickly, and often without you having to send anything back.

Every return is handled case by case, so contact us before mailing anything and we’ll tell you the best next step for your order.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, we’ve got you.

Please contact us within 7 days of delivery and include:

• Your order number
• A clear photo of the issue

We will gladly:

• Send a replacement
• OR
• Issue a refund if needed

Order Issues

If something doesn’t look right with your order, reach out. We want to make it right.

Cancellations

Orders can only be canceled shortly after being placed. Once production begins, we are unable to guarantee cancellation.

Lost or Missing Packages

If your order is marked delivered but you haven’t received it:

• Check with neighbors or your local post office
• Contact us and we’ll help guide you through next steps

Refunds

Approved refunds will be issued to your original payment method.

Store Terms

Many of our items are made to order. Returns and refunds are reviewed case by case under this policy, our Terms of Service and our PLUR Points Terms. We reserve the right to refuse service or cancel fraudulent orders.

Questions?

We’re always here to help 💜

Email: support@kandibykelton.com

Thank you for supporting a small, handmade business and spreading PLUR ✨