Shipping Policy – KandiByKelton
Every order is made with care, and we want you to know what to expect before your package heads out.
Processing Time
Orders are processed in the order they are received. Processing is the time before your order ships; carrier transit time comes after.
- Made-to-order items (kandi charms, artist charms, custom designs and other printed pieces): estimated 3–5 business days.
- Ready-to-ship items (Surprise Packs, string, glue, sprout clips and fuse bead kits): estimated 1–3 business days.
Everything in an order ships together in one package, so an order that contains any made-to-order item takes the made-to-order estimate. Your cart shows the estimate for your whole order before checkout. Large orders or busy periods can take longer, and we'll reach out if yours will.
If Your Order Is Delayed
If your order can't ship within its estimate, we'll email you before the estimate runs out with a new expected ship date. You can wait, or cancel for a full refund.
If we can't give you a new date, or your order hasn't shipped within 30 days, we'll refund it unless you tell us you'd rather keep waiting.
Priority Queue
Orders that include Priority Queue or eligible rush upgrades may move ahead of the standard line when applicable.
Shipping Methods
Shipping options and rates are shown at checkout based on your address and order size. Delivery estimates are provided by the carrier and are not guaranteed once the package is in transit.
Tracking
Once your order ships, tracking information will be sent by email. Tracking updates may take a little time to appear after a label is created.
Lost, Delayed, or Delivered Issues
If tracking shows delivered but you cannot locate your package, please check with neighbors, household members, mailrooms, and your local carrier first. If you still need help, contact us and we’ll help guide you through next steps.
Address Accuracy
Please double check your shipping address before placing your order. We are not responsible for delays or losses caused by an incorrect address entered at checkout.
Store Terms
Once a package is in the carrier’s hands, delays caused by USPS, UPS, FedEx, weather, or other transit issues are outside our direct control. Shipping timelines, production timing, and support are also subject to our Terms of Service and Refund Policy.
Questions?
We’re always here to help 💜
Email: support@kandibykelton.com
Thank you for your patience and support.